Web Technology Integration in Libraries: Quantitative Assessment of User Experience and Accessibility

LIBRARY HERALD

Year : 2025, Volume : 63, Issue : 2

First page : (219) Last page : (231)

Print ISSN : 0024-2292. Online ISSN : 0976-2469.

Article DOI : 10.5958/0976-2469.2025.00015.1

Web Technology Integration in Libraries: Quantitative Assessment of User Experience and Accessibility

Khajishaikshavali1, G. Venkata Nagaiah2

1 Library and Information Assistant, AIIMS Nagpur, Maharashtra, India

2 Assistant Librarian, In-Charge Knowledge Centre, Institute of Public Enterprise, (Under the aegis of ICSSR, MoE, GoI), Hyderabad, Telangana, India

Abstract 

This study delves into the elaborate relationships between the Web Technology Integration (WTI) in libraries, user satisfaction, accessibility of resources, and Information Seeking Behaviours (ISBs). The main objective of the study is to provide pragmatic insights into the manner in which the integration of web technology influences User Experiences (UXs) and resource accessibility within library surroundings. A quantitative research design is employed, involving 440 diverse participants selected through the usage of goal-directed sampling. The data is collected through an online survey measuring the variables using a Likert, scale. The descriptive statistics, correlation analysis, and t-tests are used for data analysis. The results reveal a significant positive relationship (r = 0.511**) between WTI and user satisfaction, affirming the hypothesis. Similarly, a notable correlation (r = 0.524**) between WTI and accessibility of resources is identified, by substantiating the hypothesis. The comparative analysis demonstrates significant differences in ISBs between users primarily relying on web-based resources and those favouring traditional library materials, reinforcing the hypothesis. The functional repercussion of the study underscores the importance of strategically integrating web technology to enhance user satisfaction, resource accessibility, and engagement. The libraries are recommended to adopt the usercentred design, offer comprehensive training, curate diverse resources, and adhere to accessibility standards. The originality of this study lies in its comprehensive exploration of the interplay between web technology and UXs within libraries.

Keywords 

Web Technology; library services; Quantitative Assessment; User Experience