Users’ Perception of Re-Designed Library Resources and Services in IIM Lucknow

LIBRARY HERALD

Year : 2024, Volume : 62, Issue : 1

First page : ( 9) Last page : ( 27)

Print ISSN : 0024-2292. Online ISSN : 0976-2469.

Article DOI : 10.5958/0976-2469.2024.00005.8

Rajinder Kaur1, Dinesh K. Gupta2

1 Ph.D Scholar, Dept. of Library and Information Sc., Kurukshetra University, Haryana, India

2 Professor, Dept. of Library and Information Sc., Kurukshetra University, Haryana, India

Abstract 

Technology continues to evolve and the academic libraries have been showing great ingenuity in adopting this technology and identifying appropriate areas to redesign their resources and services to meet the ever-changing needs of the users. The present paper observes the reengineering practice in library resources and services through users’ perception and satisfaction in order to enhance its usage. Hence, the paper aims to identify the users’ perception and satisfaction with redesigned resources and services in the IIM library Lucknow, India, thereby, also identifying and suggesting potential improvement in the services. For this purpose survey method through self administrated questionnaire is adopted to collect data from end users of library. In total, 150 copies of questionnaire distributed to the students. Out of the filled received questionnaire, 120 were found dully completed and useable. Apart from this, interview with Librarians helped to supplement the questionnaire survey. The findings of the study show that although user’ perception and satisfaction towards e-resources and e-services is increasing as there is a general perception of overlooking of traditional print resources, yet they supplement their information needs with print resources and expect more innovative changing in existing resources and services. In order to make the innovation more successful, the present study also recommends that a radical rethinking is required to strengthen the e-resources and improving the e-services.

Keywords 

Resources and services, Library users, Library assessment, Reengineering, Redesigning, IIM Lucknow library