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Quality in library services - A literature review study


Library Herald Year : 2022, Volume : 60, Issue : 3 First page : ( 68) Last page : ( 87) Print ISSN : 0024-2292. Online ISSN : 0976-2469. Article DOI : 10.5958/0976-2469.2022.00030.6

Quality in library services - A literature review study

Kumar Rajesh1, Khan Salma2 1Research Scholar, IFTM University, Moradabad, Uttar PradeshIndia, Email: drjharajesh1969@gmail.com 2Former Chief Librarian, IFTM University, Moradabad, Uttar PradeshIndia, Email: salmafarhan2004@gmail.com

Abstract The current study is part of a wider research project called “Quality in Library Services: A Study of Management Institutions in Noida and Ghaziabad Regions of Delhi NCR,” which includes the literature review and brief analysis of the existing literature. The authors attempted to find previously published research works on Quality in Library Services from various viewpoints, with a focus on the Indian setting. As part of the methodology for this literature review study, all relevant sources of literature were consulted, particularly secondary sources such articles from journals, magazines, conference proceedings, websites, and/or blog posts. The literature review includes published books, theses, and dissertations to provide a comprehensive overview of the prior research on the subject. A review of the available literature is done in order to comprehend the main conclusions and to provide the direction to further research. The authors discovered that a lot of research has been done on total quality management possibilities and challenges, as well as numerous service models. The library offers a wide selection of excellent books. The current study will provide new thrust issues for aspiring scholars to focus on and serve as an exhaustive background study on the quality of library services. Keywords Quality, Library Services Quality, Quality in Library Services, Comparison of Quality Services in Libraries, Literature Review.

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