LIBRARY HERALD
Year : 2024, Volume : 62, Issue : 1
First page : ( 75) Last page : ( 88)
Print ISSN : 0024-2292. Online ISSN : 0976-2469.
Article DOI : 10.5958/0976-2469.2024.00009.5
S.P. Gudi1, P.M.Paradkar2
1 Librarian, JSPM’s Rajarshi Shahu College of Engineering, Ashok Nagar, Tathawade, Pimpri-Chinchwad, Pune-411033 Maharashtra State, India
2 G.S.College of Commerce & Economics, Civil Lines, Amravati Road, Nagpur-440001. Maharashtra State, India
Abstract
This study aims to investigate the users Satisfaction with Library Staff Support in engineering college libraries of Pune city. Apart from exploring users satisfaction, the study seeks to identify their concrete needs about library staff support. The research intends to shed light on the factors such as staff responsiveness, promptness, appropriateness, knowledge, communication skills, assistance in information retrieval and qualification with regards to library staff members who serve their users. 660 Questionnaires were distributed among library users of whom 509 (77.12%) responded. The results revealed that, almost three fourth of respondents were satisfied with all above mentioned six support factors of library staff in providing services. Findings of this study will contribute towards enhancing library services by improving library staff working aspects. The study facilitates on making recommendations to engineering college libraries of Pune city to concentrate on particular aspects expressed by library users and make the library staff to work efficiently and effectively.
Keywords
Library, Academic Libraries, College libraries, library staff, staff support, user satisfction, engineering college, Pune city, Pune, India, Maharastra
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