LIBRARY HERALD
Year : 2024, Volume : 62, Issue : 2
First page : ( 211) Last page : ( 226)
Print ISSN : 0024-2292. Online ISSN : 0976-2469.
Article DOI : 10.5958/0976-2469.2024.00017.1
Neelam Thapa1, Rohit Kushwaha2, Ruchi Chourasia3
1 Assistant Professor, Dept. of LIS, Dr. Harisingh Gour, Sagar, M.P., India
2 Research Scholar, Dept. of LIS, Dr. Harisingh Gour, Sagar, M.P, India
3 Research Scholar, Dept. of LIS, Dr. Harisingh Gour, Sagar, M.P, India
Abstract
This study evaluates ChatGPT, a recently developed AI tool created by OpenAI, with an emphasis on its value for academic work in the discipline of Library and Information Science (LIS). The study investigates how ChatGPT responds to LIS queries by administering two sets of questions, with a total of eight questions, on each of the three topics selected for the study. The outcomes demonstrate ChatGPT’s capacity to distinguish between various types of queries and deliver appropriate information. However, in terms of information accuracy and validity, it has been observed that there is a lack of specific information and the absence of suitable references. The major issue that was located is the fake and fabricated references provided by ChatGPT that need to be scrutinized thoroughly. The issue is especially considered to be important in the ambit of higher education since it creates major obstacles, particularly in the field of research. This is particularly in case of students, who impulsively follow the results without rationally examining it. It was also observed that ChatGPT gave a variety of responses to the same queries on various machines at distinct times. Authentic references are the basis of each research project. However, AI technologies, such as, ChatGPT do not provide realistic, verified references for specific topics, which might contribute to a lack of credibility and dependability in academic writing. The research analyzes the consequences of these findings and highlights the importance of addressing ethical issues around AI-powered academic tools. Also, libraries not only use AI based tools with caution while providing services using these tools, however, they also need to educate students about the strengths, limitations, and ethical considerations associated with these technologies.
Keywords
AI-Based Information Services, AI Chatbots, Artificial Intelligence, AI tools, ChatGPT
Comments